Privacy Policy.

1. Introduction

Buffalo Queen LLC (“Buffalo Queen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, online assessments, guidance programs, retreats, and SMS messaging program. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

2. Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, mobile phone number, and mailing address you submit through our forms.
• Communications & submissions: messages you send us, assessment responses, survey answers, and inquiries about guidance, courses, or retreats.
• Transactional information: purchase history and payment confirmations (payment card data is processed by our payment processors and is never stored on our servers).
• Technical information: IP address, browser type, device identifiers, pages visited, and similar analytics data collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill your requests.
• Provide guidance, courses, retreats, and related services you have signed up for.
• Send you transactional messages (appointment confirmations, receipts, program updates).
• Send you marketing emails and SMS messages where you have opted in.
• Improve our website, content, and offerings.
• Comply with legal obligations and protect our legal rights.

4. SMS / Text Messaging Program

If you opt in to receive SMS messages from Buffalo Queen, the mobile phone number you provide will be used to send the messages described in our Terms of Service. By providing your phone number and consenting to receive messages, you agree to the SMS terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or messaging delivery (e.g. our SMS platform provider), is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for help. Message and data rates may apply. Message frequency varies. See our Terms of Service for full SMS program details.

5. How We Share Information

We do not sell or rent your personal information. We share information only in the limited circumstances below:

• Service providers: trusted vendors who help us operate our business, such as our CRM (GoHighLevel / LeadConnector), email and SMS delivery providers, payment processors, hosting provider, and analytics tools. These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Legal requirements: when required by law, subpoena, or to protect our rights, safety, or the safety of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, where information may be transferred subject to this Privacy Policy.

Mobile opt-in data and consent are never shared with third parties for any purpose.

6. Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve your experience. You can disable cookies through your browser settings; some features may not function as intended if you do.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, however, and we cannot guarantee absolute security.

8. Your Choices & Rights

• You may unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of any email.
• You may opt out of SMS messages by replying STOP to any message.
• You may request access to, correction of, or deletion of your personal information by contacting us at the address below.
• Depending on your jurisdiction (e.g. California, Virginia, EU), you may have additional rights under applicable privacy laws.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective” date at the top of this page indicates when it was last revised. Material changes will be communicated through our website or by email where appropriate.

11. Contact Us

Questions about this Privacy Policy or your information may be directed to: